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Privacy Policy

Your privacy and the protection of your personal data are of utmost importance to us. This Privacy Policy (hereinafter: Policy) describes how we collect, use, share, and protect your personal data when you visit or use our website, services, applications, and other platforms (hereinafter: Services).

What Data Do We Collect?

When you use our Services, we may collect the following information related to you:

  • Contact information: Name and surname, email address, phone number, address.

  • Usage information: Information about how you use our Services, including the time, duration, and manner of usage.

  • Technical information: IP address, browser type, browser version, our cookies used to enhance the user experience.

  • Data entered in the contact web form, including the email address you provide to receive a response to your inquiry.

  • Other data you voluntarily provide to us.

  • Delivery information, such as delivery address.

Purposes of Using Your Data

We use your personal data for the following purposes:

  • Providing, improving, and personalizing our Services.

  • Communicating with you, including responding to your inquiries.

  • Marketing purposes, with your prior consent.

  • Compliance with legal obligations.

  • Specifying particular purposes for which the website owner uses visitor data.

Who is Responsible for Processing My Data?

The website owner (name, physical address) is the data controller responsible for processing your personal data in accordance with the General Data Protection Regulation (hereinafter: GDPR).

Who Do We Share Your Data With?

Your data may be shared with our partners and subcontractors as data processors under Article 28 of the GDPR when we engage them for specific tasks involving personal data processing. For example, we use WIX.com LTD (hereinafter: WIX) as our website service provider. All information about how WIX processes personal data can be found in their Privacy Policy at https://www.wix.com/about/privacy. However, as the data controller, we remain responsible for processing your data.

Additionally, we may share data with our partners who provide services to you independently, unrelated to your relationship with us. For example, if you order services from our partners through us, grant consent for data sharing, or when legal grounds require us to involve a partner in processing.

Finally, we may disclose your data to government authorities if required by legal obligations.

Are My Data Subject to Automated Processing?

We do not use your data for processing that involves automated decision-making.

How Long Do We Retain Your Personal Data?

We store your personal data only for as long as necessary to fulfill the purposes for which they were collected.
For example, an email address used for sending newsletters is retained only while you are subscribed to receive our newsletter.

Where Are My Personal Data Processed?

Your data is primarily processed in the Republic of Croatia and in other European Union (EU) or European Economic Area (EEA) countries.

Only in exceptional cases do we transfer your data to so-called third countries. In such cases, we ensure appropriate personal data protection measures, such as using the European Commission’s Standard Contractual Clauses or transferring data to countries deemed to provide an adequate level of data protection by a European Commission decision.

Your Rights Regarding Your Data

Under the GDPR, you have the following rights:

  • Right of access: You can request information about whether your data is being processed, the categories of personal data processed, the purposes of processing, potential recipients of your data, and the duration of storage (Article 15 GDPR).

  • Right to rectification: You can request the correction of inaccurate personal data or the completion of incomplete data (Article 16 GDPR).

  • Right to erasure: You can request the deletion of your personal data under the provisions of Article 17 GDPR.

  • Right to restriction of processing: You can request the restriction of processing of your personal data under Article 18 GDPR.

  • Right to object: You can object to the processing of your personal data based on legitimate interest concerning specific data processing operations (Article 21(1) GDPR).

  • Right to data portability: You can request that your personal data, which you have provided to us, be transferred in a structured, commonly used, and machine-readable format to another service provider (Article 20 GDPR).

  • Right to withdraw consent: You can withdraw any consent you have given at any time, and your data processed based on that consent will no longer be used.

To exercise your rights, please contact us at msr@msr.hr

In any case, you have the right to file a complaint with the supervisory authority – the Agency for Personal Data Protection.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your user experience and analyze how our Services are used. You can control the use of cookies through your browser settings.

For more details on the cookies we use and their purposes, please visit our Cookie Policy page.

Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.

Privacy Policy Updates

This Privacy Policy may be updated from time to time. You will be informed of any changes via our website.

Contact Information

For any questions regarding the collection and processing of your personal data or this Policy, please contact us at msr@msr.hr

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